For many years, I had been a trustworthy seller on Cardmarket, amongst Europe’s most popular platforms for investing playing cards. I managed an ideal popularity — get more info over 400 good critiques, zero disputes, and regular, Experienced services. But just one unjustified dispute, handled by Cardmarket workers associates Silvia Parravano and Christian Tobehn, improved almost everything. in this post, I'll share my own encounter, explain the structural flaws in Cardmarket's dispute system, and issue a stark warning to other sellers.

A clean up file crafted above several years

A confirmed Seller With 100% good Feedback

ahead of the incident, I had been precisely the sort of seller each individual Market values. I listed trading playing cards properly, explained circumstances transparently, and shipped immediately. I never obtained an individual complaint — only praise.

the significance of have confidence in on Cardmarket

name is every little thing for sellers on Cardmarket. One slip-up — even one that isn’t your fault — can injury a long time of hard work. That’s what would make my Tale so alarming for Many others working on the platform.

The Dispute That Shattered My Standing

Buyer purchased the incorrect Card, Then Blamed Me

The difficulty started out each time a consumer purchased a card shown specifically by name, established, and situation. Upon obtaining it, they falsely claimed I had sent the “Completely wrong version” — Regardless of obvious listing evidence exhibiting I hadn’t.

Proof disregarded by help

I submitted screenshots of your listing, card Edition, and issue to confirm my accuracy. But Cardmarket assist, exclusively Silvia Parravano, overlooked the information. in place of reviewing the listing or requesting clarification, she instantly sided with the customer.

Silvia Parravano’s Mishandling in the Dispute

No Fair Investigation

Silvia’s selection was unilateral. She didn’t admit my proof or request any counterevidence from the customer. She basically blocked my account. No hearing. No 2nd viewpoint. No attraction.

No Warning, No Communication

What built this even worse was the suddenness on the motion. I used to be locked out of my account overnight. My appeals — asking for a review or escalation — had been satisfied with automatic responses or silence. Silvia Parravano exercised total authority without accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the exact same Pattern

In follow-ups, my scenario was also witnessed by Christian Tobehn, A further member of Cardmarket's assistance workforce. Unfortunately, rather than examining the information objectively, he doubled down on Silvia’s judgment. Again, no explanation, no transparency, just automatic deflections and also a long-lasting ban.

A sample of Seller Disregard

Are sincere Sellers getting Silenced?

right after this practical experience, I began researching on the internet community forums and Local community threads. I promptly found out I wasn’t alone. Dozens of long-time sellers noted identical encounters — several involving Silvia Parravano.

a standard topic? prospective buyers often earn, even when Incorrect — and sellers are left voiceless.

How This Hurts the complete Market

While platforms ought to safeguard consumers, disregarding evidence from trustworthy sellers contributes to a broken ecosystem. When believe in is a person-sided, undesirable actors take advantage, recognizing they’ll be shielded by biased assistance brokers.

the condition: No Oversight, No enchantment

insufficient Transparency in Cardmarket’s technique

quite possibly the most alarming situation may be the absence of an appeals course of action. after workers like Silvia or Christian make a call, it’s last. There’s no second overview, no accountability, and no way to revive entry to your account — Regardless of how sturdy your proof is.

Risk of Abuse and Blackmail

In my case, I had been indirectly coerced into refunding a false claim — or lose my account entirely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

fiscal and Emotional implications

organization reduction Overnight

I invested yrs in setting up my vendor profile. all of that effort and hard work was wiped out promptly, in addition to potential long run income. My vendor dashboard, order historical past, and faithful shopper foundation — all long gone.

psychological Toll on a trustworthy Seller

This wasn’t just a company hit. it absolutely was demoralizing. to become dealt with just like a fraud after yrs of integrity was emotionally devastating. I followed each and every rule, and however received punished.

What Cardmarket ought to Do to Regain belief

System Reforms Are Urgently Needed

If Cardmarket wants to retain excellent sellers and prevent future abuse, it ought to:

• ✅ Introduce a transparent appeal procedure for blocked accounts

• ✅ call for disputes to get reviewed by no less than two impartial assist brokers

• ✅ teach staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who post clear, factual proof

• ✅ set up accountability metrics for staff choices

with no these adjustments, honest sellers will go on to become collateral hurt inside a method that blindly favors customers.

closing feelings: Be Wary, continue to be Documented

for anyone who is at this time offering on Cardmarket, don’t believe your excellent document will secure you. you happen to be usually one purchaser complaint — even a false one particular — from being silenced.

guard your self by:

• using screenshots of each listing

• Archiving conversation with potential buyers

• Backing up your account knowledge often

• Preparing for disputes — Even though you do nothing at all Completely wrong

summary: 

My working experience with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to anybody using Cardmarket. I considered inside the platform. I performed by the rules. And I continue to bought removed without the need of induce.

If Cardmarket carries on to ignore seller legal rights, more honest suppliers will stroll absent. And when that happens, the System received’t just get rid of sellers — it’ll drop its believability.

Has a thing equivalent occurred for you? Share your practical experience and help increase recognition. Sellers have earned improved.